I describe us as case managers. Our volunteers spend a lot of time getting up to speed on both veteran-specific resources and civilian resources available in their specific areas.

We don’t offer a quick answer very often. Most of the folks we are working with have been with us for 4+ months, slowly moving through the processes of numerous services. We can’t fix that, or complicated forms, or the guilt that often comes along with needing help. What we can provide is someone who walks that path with the veteran, translates jargon and lets them feel heard.